Currently, the only supported currency for payment is USD. Payment methods include: Payoneer, Shopify Pay, & PayPal. We do not charge any additional fees. However, when paying for products, depending on the country, you may need to pay a tax rate fee of approximately 1-5 USD.

If you find that your desired dress does not come in the right size, our official website will offer a customization service. However, depending on the material and style of the dress, a customization fee of approximately $15-30 will be charged.

If you would like to learn more, you can contact our customer service team online using the button in the bottom right corner. Our online customer service will reply to you within 3 hours during working hours. If you have business customization requests related to clothing styles, please contact us via email, and we will respond to you within 24 hours via email.

We rigorously check the quality of our products before shipping, and our refund rate is below 1%. However, if you discover any issues with the quality of the dress or if an item has been missed upon arrival, upon verification, we offer two resolution options for you to choose from:

1. We support returns within 30 days of arrival, under two scenarios:

• First, if the issue was caused by our oversight in shipping, we will resend the item without any shipping charge. If you opt for a return instead of a reshipment and request a refund, you will need to cover the shipping cost, which ranges from $7 to $30 depending on the weight of the item.
• Second, if the problem is due to the inherent quality of our product (not caused by human factors), the return cost will be fully covered by LolitaKawaii. Under this condition, you are required to ensure that the dress has not been used or washed and that the tags are intact, bearing 100% shipping costs.

All refunds will be processed and returned to your bank card, credit card, or other payment methods within 24 hours (including holidays) after we receive the returned item and verify that there are no quality issues.

If you have any other questions about purchasing products and refunds, please refer to our website's refund policy or contact us via email. We will respond to you within 24 hours via email!