FAQ
How do I find out my order's tracking details?
Upon dispatching your purchase, we'll forward the tracking ID along with the courier service's details directly to your inbox.
Remember to monitor the email address utilized for the order process closely. It's the primary channel through which we'll communicate everything about your purchase, including confirmation, updates, and tracking data.
Why haven't I received an email confirming my order?
A frequent issue is the use of an incorrect email address during order placement.
It's also advisable to inspect your spam folder, as the confirmation message might have been mistakenly filtered there.
How do I track the whereabouts of my shipment?
Your shipment can be tracked at the following links:General Tracking: https://www.17track.net/en
FedEx Tracking: www.fedex.com
DHL Tracking: www.dhl.com
CNE Tracking: https://www.cne.com/English/
J&T Express Tracking: https://www.jet-logistics.com/en/logisticstracking.html
Yun Express Tracking: https://www.yunexpress.com/
What steps should I take if my package's delivery status appears unusual?
If you notice any discrepancies or unusual activity regarding your package's delivery status, please reach out to us without delay. We will initiate communication with the courier service to investigate and will inform you as soon as we receive their feedback.
Additionally, if your shipment has reached your local area, making a direct call to your local courier could expedite the resolution process.
We kindly request your understanding that we cannot assume liability for packages lost due to the following circumstances:
- Relocation without timely notification to us prior to the dispatch of your order.
- Unattended residences with no contactable individuals at the time of delivery.
- Packages destroyed by local couriers due to prolonged non-response from the recipient.
- Attempts made by Lolita Kawaii to reach the recipient via email/SMS without receiving any response.
For further details on Order Processing and Shipping, please click here.
